FAQ

Are the pads suitable for sensitive skin? Skin subject to acne? Oily skin? Dry skin?

Yes, our make-up removal pads are suitable for ALL skin types because we don't use any irritating chemicals - JUST WATER! No need to rub or pull. Dermatologist approved.

 

Are they tested on animals?

No way! We love our furry friends at Lilly Skin and we are not cruelty-free people. We absolutely do NOT test on animals.

 

Is it vegan?

Yes, 100% vegan!

 

Is it effective on long lasting waterproof makeup?

Absolutely! Lilly Skin removes ALL makeup. TIP: for stubborn make-up, make sure your pad is completely soaked in very HOT water. The warmer the water, the wetter the pad, the better! Hold your moistened and warm pad over your eye for more than 5 seconds, then begin to make circular movements for make-up removal.

 

How long does a pad last?

Each Lilly Skin Pad will last you 3 to 5 years or 1,000 machine washes! 

 

How do I know when it's time to replace my pads?

Like a T-shirt, the fabric will eventually start to wear out.

 

How do the make-up remover pads work?

Our pads are made of exclusive, patented, premium quality fabric that contains millions of tiny hair-like fibres (each fibre is 50 to 100 times finer than a human hair) that work like a "vacuum" to remove all the dirt, makeup and oil from each pore.

 

Is there any soap or product in the fabric of the pads? 

No soap or chemicals are added! Lilly Skin Pads work by the forces of ions that attract to create a vacuum.

 

Do they pull on my skin or cause wrinkles?

Absolutely not! When used with warm water as described, the Lilly Skin Pad works like a "hoover" to remove all makeup, dirt and oil from your pores. There is no need to pull on the skin, and it is dermatologist approved. Ps: The softness of our fabric will impress you!

 

How do I use it?

Machine wash before first use. Soak your pad completely in warm water. Use the short fibre side first to remove your make-up, then turn the long fibre side over to pick up any leftovers and exfoliate the skin. TIP: We recommend that you use it by sections and machine wash once a week.

 

Can I use a cleanser, micellar water or any other product with my Lilly Skin pad?

Absolutely! If you choose to do so, be sure to rinse the product completely off the pad between uses. You may need to machine wash more frequently to avoid product accumulation.

 

Do I need to wash my face after using my Lilly Skin pad?

We strongly recommend that you continue to take care of your skin after using your pad. It is recommended that you erase and exfoliate with your pad first and then use your cleanser on your skin afterwards.

 

Is the Lilly Skin pad hygienic?

The fabric of our pad is anti-bacterial. Each fibre is so tiny that it is almost impossible for bacteria to live and grow.

 

Can I use the Lilly Skin pad if I don't wear make-up?

Absolutely! The Lilly Skin pad also cleanses your pores from pollution and dirt. It is ideal for people without makeup or for days without makeup!

 

Do you have discount codes?

Be sure to sign up for our newsletter to be the first to know about future sales and exclusive offers! 

 

Are you looking for resellers?

If you are a business owner and would like to resell our brand products, you can apply for wholesale sales at: usa@lilly-skin.com.

 

What is the composition of the Lilly Skin pads?

100% Patented Polyester.

 

 

MAINTENANCE

How do I clean my Lilly Skin pad?

You can clean your pad manually directly after use (with our natural rice milk soap). You can also wash it in the washing machine at 60° about once or twice a week with the rest of your ling.

 

Can I use a fabric softener? 

Absolutely!

 

Can I blow-dry it?

This is not recommended, shrinkage is likely.

 

What are the shipping times for your products?

We take 1-2 days to process your order and then 4-9 days to deliver it to you. However, disruptions may occur during the COVID-19 period.

 

Do you ship anywhere in the world?

Yes, we do. We ship worldwide.

 

Do you provide tracking information?

Yes, you will find an "order tracking" tab on our site that will allow you to track the package in real time.

 

Some items are missing from my order, why?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

 

Where are you located?

We are located in Grasse, France.

 

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still need help tracking your package or would like to inquire about your package, please contact us by email at info@lilly-skin.com.

 

When can I return my products? 

We offer a 14-day money back guarantee. This means that you can return your order to us if it has not been used and the original packaging is intact.

The return costs are at the customer's expense.

 

How can I return my products?

Please contact our customer service at info@lilly-skin.com, we will be happy to help you.