Delivery

WHERE DO YOU DELIVER ?

Delivery is possible anywhere in USA. Secure home delivery anywhere in US.

WHAT ARE THE DELIVERY TIMES ?

Delivery times depend on your place of residence. Your package is generally shipped within 24 to 48 hours maximum and delivered in 6 to 10 working days in USA. If you reside in another country or overseas, this time varies according to the usual delivery time from USA > to your destination.
 
COVID-19: An additional delay of 3 to 4 working days is potentially applicable following hygiene measures restricting the efficiency of postal services. 

We cannot guarantee at 100% the delivery of your package before Christmas.  

HOW MUCH THE DELIVERY COST ? 

Delivery costs vary from one country to another and according to the type of delivery selected. For example, standard delivery is free in US.

ADDITIONAL CHARGES AT THE TIME OF ORDER

Some banks charge extra fees for your online purchases. These fees can vary from a few cents to 5€ and are proportional to the amount of your order and are beyond our control. When you place an order on our site, we only receive the amount indicated at the time of payment.
If you notice an additional charge corresponding to your purchase on our site, please contact your bank. In some cases, it is possible to get a refund. 
Please note that this case is rare and is often attributed to foreign banks and destinations.

EXCHANGE AND RETRACTATION

If your Lilly Skin item does not suit you, you benefit from a 14-day withdrawal period from the date of receipt of your package. Please note that the return costs are at your expense. If this is your case, please contact us at the following address: usa@lilly-skin.com.
On the other hand, if your Lilly Skin product has a manufacturing defect or an anomaly not related to misuse, we will exchange it. You have 14 days after receipt of your product to contact us.

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